CXlive brings the customers‘ perspective literally to every stakeholder in your company.
See your business with your customers' eyes. CXlive combines in real time the reliability of CX KPI's with representatively selected image evidence and "real life" impressions. See what your customers experience, how they judge it - and even more important: what that means for you. Via an intelligent dashboard and reporting system we make the customer visible throughout your company. In realtime 24h/ 365 days.
You want to become more successful and gain a rich platform of longterm loyal customers? Customer Experience is the new USP. We want to help you to become the customer experience leader in your business. We help you to reach your goal with intelligent business solutions and our CXlive Customer Success System.
Our CXlive CX System gives you the opportunity to transfer Customer Experiences in economic success. It helps you to get actionable insights out of the big amount of information (from inside and outside the company). It brings the right information to the right person at the right time – and it is paving the way for iterative and efficient improvements. So your company is always the perfect fit for your customers – no matter what is changing in the outside world.
CXLIVE – THE NEW WAY OF RESEARCH.
Get to know what‘s going on in your customers mind when they enjoy your product/service. We collect Feedback from your customers – direct at the point of sale – or even from their homes. Get a fresh impression from your performance in the eye of the customer. Let your customer show you what highlights and lowlights he experiences – on a continuous basis. So stay in touch – at every restaurant, shop, outlet – at their homes – in realtime 24 h/365 days a year
GIVE YOUR CUSTOMER A VOICE: CXLIVE DIRECT FEEDBACK.
We are convinced your associates do their best to provide outstanding experiences to your customers. But also sure – they are making mistakes. We discovers the strengths and weaknesses of your organization. With our new way of doing Research you see – literally – what your customers experience in your company – and more important what that means for you – in real time – 24 hours 365 days a year.
We believe that only actionable insight, which speaks for itself, are convincing. That's why we are not content with data alone. With CXlive everyone in your organisation knows what is happening out there with the customer and what that means for them.
We believe that only actionable insight, which speaks for itself, are convincing. That’s why we are not content with data alone. With CXlive everyone in your organisation knows what is happening out there with the customer and what that means for them.
With precise knowledge of customer needs, you avoid bad investments. Save time and costs in the management of shops because you can reduce the frequency of visits. Save market research spending with this continuous line of communication to the customer.
With us, there is no one fits all reporting. All information is prepared how you need it for your business – here we focus on your specific needs and the company’s own KPI’s. For all stakeholders – in real-time.
Give your customers the opportunity to express their opinions and to get in touch with you. The better you understand the needs and the perception of your customers, the better you can achieve successful service quality and longstanding customer loyalty.
Crucial to a positive customer experience is not that everything always runs perfectly but how to deal with the issue if something does not run smoothly. It is here where the best opportunities to increase customer loyalty are hidden. Use the chance and react immediately if a customer has a concern, and not only when everything is already over. Custom alerts will notify you in real time and give you the opportunity to instantly gain positive customer experiences.
CXlive allows you to work with the whole organization every day on superior customer experiences. This is how you retain customers, reduce costs, stimulate recommendations for your business and increase both revenue per customer as well as your customer base.
Our success formula makes customer experiences visible and actionable for companies.
CXlive brings together the best of both worlds. Representative quantitative data and high-quality image information.
Data and images together lead to an emotional anchor of facts and thus are proven to be memorised significantly better than just data.
CXlive stimulates sharing of insights based on visible customer experiences.
Since your employees – literally – have a picture of what is important for your customers, they can find better solutions more quickly.
Contact us to arrange a web meeting and experience how making customer experiences visible can make your business more successful.